Upon receiving your order confirmation, the selected vendor is notified to start processing your order immediately.
SHIPPING DOCUMENTS:
Copies of shipment documents are uploaded by the vendor within 3 hours of handing over the cargo to the shipping agent. The hard copies will accompany your cargo, please collect them from your clearing agent.
In case you need any special documents or additional paperwork, please inform your vendor in advance and confirm that they can provide those documents.
CLAIMS:
If you are not satisfied with the shipment for any reason, you have to report to raise a support ticket immediately after receiving the shipment. Claims must be specific with proof.
All claims will be subject to verification upon which a mutually agreed solution will be arrived at between the vendor and buyer.
CANCELLATIONS:
In the event that an order is canceled, the client will be responsible for all the costs incurred by the vendor up to the point of cancellation.